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Re: As we embark on Longtail Renewal automation (low dollar / high volume) - looking for best practices
Hi Lynn, Sonu, and Jack, I agree with the comments that Lynn and Jack made about the concept of where to cut the tail on longtail transactions: It's more about complexity than it is about dollar volu…1 -
Re: Has anyone started putting together detailed plans on how to reopen physical offices?
We have a global framework that deals with resuming normal operations across three stages that is dependent upon the Covid situation in each locality. That being said,other details are still in proce…1 -
Re: What offer and pricing actions have you taken in response to the COVID-19 crisis?
Covid has actually created more demand for digital products sold via ecommerce for us, so we're actually seeing a significant uptick in sales as result. In terms of new service offers we are looking …1 -
Re: What is the ʺproper protocolʺ for video conferencing?
No formal protocol, but we encourage all participants to share video to enhance the quality of communication, and discourage multi-tasking. Also, when appropriate, we try to make good use of breakout…6